•This year every position description in the library notes that the staff
member is responsible for collecting and using data to
support continuous process improvement
•
•Assessment goals at the library:
•
–to better understand the wants, needs, and information
seeking behaviors of our user community so
that we can provide them with information
collections and services that support their research, teaching, learning and outreach goals
–
–to benchmark our processes and services against other
libraries so that we can consider emulating
operations that appear likely to contribute to making us more effective or efficient, and
–
–to continuously improve the processes and services
associated with acquiring, organizing,
providing access to, preserving, and assisting users in working with, information resources.