• 2002 is third year of
LibQUAL+TM
•Participants include ARL, ACRL, medical libraries, community colleges
•Measures user perceptions of library services
•3 questions overall satisfaction, satisfaction way treated, satisfaction with access to collections
•25 questions address service issues of library as place, affect, personal control, access to collections
•Measures
minimum acceptable service, perceived level of service, desired level of service
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