•This year every position description in the library notes that the staff
member is
responsible for collecting and using data to support continuous process
improvement
•Assessment goals at the library:
–to better understand the wants, needs, and information
seeking behaviors of
our user community so that we can provide them with information
collections and services that support their research, teaching,
learning and outreach goals
–to benchmark our processes and services against other
libraries so that we can
consider emulating operations that appear likely to contribute to making us
more effective or efficient, and
–to continuously improve the processes and services
associated with acquiring,
organizing, providing access to, preserving, and assisting users in
working with, information resources.