• 2002 is
third year of LibQUAL+TM
•Participants include ARL, ACRL, medical libraries, community
colleges
•Measures user perceptions of library services
•3 questions overall satisfaction, satisfaction way
treated, satisfaction
with access to collections
•25 questions address service issues of library as place, affect,
personal control, access to collections
•Measures minimum acceptable service, perceived level of service,
desired level of service