Type of Document Master's Thesis Author Sasture, Amar URN etd-03022004-193818 Title Physician and Resident Staffing In An Academic Emergency Department Degree Master of Science Department Industrial and Systems Engineering Advisory Committee
Advisor Name Title Koelling, Charles Patrick Committee Chair Fraticelli, Barbara M. P. Committee Member Taaffe, Michael R. Committee Member Keywords
- Emergency Department
Date of Defense 2004-02-26 Availability restricted AbstractRising demands and market competition have forced many emergency departments to improve their quality of service. This improvement is usually achieved at the cost of increasing resources in the emergency department in order to increase the patient satisfaction.
This research deals in part with both problems, i.e., increasing patient satisfaction and keeping costs in the ED to a minimum. The research has schedules designed on the patient contacts for physicians and residents in the academic emergency department at York hospital such that the resource costs and patient waiting costs are kept at a minimum. The emergency department is simulated using Arena 7.0 and the minimum cost objective is achieved by running OptQuest for Arena to get the near optimal number of staff working the designed schedules in order to achieve the objective.
Efficiently scheduling doctors and residents resulted in waiting cost reductions of almost 80%. There was also an increase in patient satisfaction, considering the time taken by patients to see a doctor or resident for the first time. The time was reduced by 33% for critical patients and was reduced by almost 29% for intermediate care patients with the schedules designed herein.
Filename Size Approximate Download Time (Hours:Minutes:Seconds)
28.8 Modem 56K Modem ISDN (64 Kb) ISDN (128 Kb) Higher-speed Access Amar_Sasture_ThesisDocument.pdf 404.98 Kb 00:01:52 00:00:57 00:00:50 00:00:25 00:00:02indicates that a file or directory is accessible from the Virginia Tech campus network only.
If you have questions or technical problems, please Contact DLA.