Title page for ETD etd-05222008-094940


Type of Document Dissertation
Author Krishnakumar, Sukumarakurup
URN etd-05222008-094940
Title The Role of Emotional Intelligence and Job Emotional Requirements in Job Attitudes and Behavior
Degree PhD
Department Management
Advisory Committee
Advisor Name Title
Cobb, Anthony Terry Committee Chair
Connerley, Mary L. Committee Member
Hauenstein, Neil M. A. Committee Member
Lang, James R. Committee Member
Roberts, Richard D. Committee Member
Keywords
  • Healthcare
  • Law Enforcement
  • Emotional Intelligence
  • Job performance
Date of Defense 2008-04-18
Availability unrestricted
Abstract
A recent focus on understanding emotions in organizations has resulted in increased attention to the role of Emotional Intelligence (EI). Emotional Intelligence (EI) is a type of intelligence that helps individuals to perceive, assimilate, understand, and manage emotions (Mayer & Salovey, 1997). The aim of this study is to understand the role of EI on individual attitudinal and performance outcomes. Specifically, this paper argues that EI may be an important determinant of employee job satisfaction, turnover intention, and performance. Further, these effects are expected to be most pronounced in job functions with higher emotional requirements. Data collected from 278 law enforcement and healthcare employees provide no support for these propositions. These findings, their implications, and potential future studies are discussed.
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