Type of Document	Dissertation
Author	Cha, Suk-Bin
URN	etd-06062008-162354
Title	Service orientation discrepancy between managers and employees and its impact on the affective reactions of employees :a case study of casual restaurant segment
Degree	PhD
Department	Hospitality and Tourism Management
Advisory Committee	Advisor Name Title Khan, Mahmood A. Committee Chair Chon, Kye-Sung Committee Member Evans, Michael R. Committee Member Minish, Roberta M. Committee Member Murrmann, Suzanne K. Committee Member
Keywords	job satisfaction role ambiguity role conflict organizational commitment
Date of Defense	1995-07-17
Availability	restricted
Abstract see document
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