Title page for ETD etd-08072003-153515


Type of Document Master's Thesis
Author Shirey, Elizabeth Levenick
Author's Email Address eshirey@vt.edu
URN etd-08072003-153515
Title POINT OF ACCESS: A user's perspective on mass transit entrance system design.
Degree Master of Science
Department Industrial Design
Advisory Committee
Advisor Name Title
Dorsa, Edward A. Committee Chair
Dunay, Robert J. Committee Member
Green, William R. Committee Member
Keywords
  • public transportation
  • universal design
  • design research
  • user experience
Date of Defense 2002-09-16
Availability unrestricted
Abstract
The less glamorous aspects of a transportation system's infrastructure, such as signage, ticketing systems, and wayfinding elements, typically get little or no attention from creative professionals. Instead they are purchased directly from manufacturers as minimally customized off-the-shelf components. Paradoxically, these parts that go unconsidered and undesigned are what transit riders most directly interact with, and what most affects their experience of the transit system/product. This thesis focuses specifically on the Washington DC Metro Area Transportation Authority's (WMATA) Metrorail, aiming to reshape the entrance segment of this public transportation experience by increasing both appeal and accessibility. The design process began with primary and secondary design research, using observational and interactive methods to produce an informed picture of Metrorail users' current perspectives. A design strategy was then developed from the collective research findings, which led to a period of blue-sky ideation and finally the design of elegant and accessible mass transit entrance system components.
Files
  Filename       Size       Approximate Download Time (Hours:Minutes:Seconds) 
 
 28.8 Modem   56K Modem   ISDN (64 Kb)   ISDN (128 Kb)   Higher-speed Access 
  Back_Matter.pdf 5.59 Mb 00:25:53 00:13:18 00:11:38 00:05:49 00:00:29
  ch1_Starting_Points.pdf 8.71 Mb 00:40:19 00:20:44 00:18:08 00:09:04 00:00:46
  ch2_Connections.pdf 12.71 Mb 00:58:49 00:30:15 00:26:28 00:13:14 00:01:07
  ch3_DesignResearch.pdf 13.80 Mb 01:03:54 00:32:52 00:28:45 00:14:22 00:01:13
  ch4_UserResearch.pdf 20.75 Mb 01:36:04 00:49:24 00:43:14 00:21:37 00:01:50
  ch5_Research_Analysis.pdf 29.85 Mb 02:18:12 01:11:04 01:02:11 00:31:05 00:02:39
  ch6_Design_Strategy.pdf 15.33 Mb 01:10:59 00:36:30 00:31:56 00:15:58 00:01:21
  ch7_Product-InformationPod.pdf 19.82 Mb 01:31:45 00:47:11 00:41:17 00:20:38 00:01:45
  ch8_Product-PointofPurchase.pdf 12.18 Mb 00:56:24 00:29:00 00:25:23 00:12:41 00:01:04
  ch9_Product-CommHub.pdf 11.21 Mb 00:51:53 00:26:41 00:23:20 00:11:40 00:00:59
  _Front_Matter.pdf 3.31 Mb 00:15:20 00:07:53 00:06:54 00:03:27 00:00:17

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