Title page for ETD etd-08232007-112005
|Type of Document
||Ishak, Nor K.
||An exploratory study of human resource management and business strategy in multiunit restaurant firms
||Hotel, Restaurant, and Institutional Management
|Murrmann, Suzanne K.
|Evans, Michael A.
|Murrmann, Kent F.
|Olsen, Michael D.
|Scott, K. Dow
|Date of Defense
The objectives of this study is two-fold: First, is to explore the nature of human resource
management (HRM) functional activities in the multiunit restaurant firms, focusing at the unit
restaurant managers level. The second objective is to investigate the relationship between
the firm's business strategy and its HRM practices. This study addresses the critical need for
empirical research that examines HRM practices in restaurant firms, and presents a p'Jssible
solution to the acute management shortage problem in the industry.
Data are collected from 14 publicly-traded multiunit restaurant firms. A case study
approach is taken to provide an indepth examination of each firm. Primary data are derived
via interviews and structured mailed questionnaires. Information is also collected through
The results indicate that restaurant firms do have similar HRM functional activities'
emphasis. Some of those activities were found to support the firm's business strategy. An
analysis of the qualitative data indicate that although the HRM executives are involved in the
firms' strategic planning process, the current acute labor shortage and high turnover
problems demand them to focus on administrative issues instead.
The study provides exploratory evidence for the effectiveness of a positive link between
HRM practices and business strategy. It has contributed to a deeper understanding of the
issues and functions of the HRM divisions in the multiunit restaurant firms.
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