Type of Document Dissertation Author Emory, Winola Frances URN etd-10102005-131610 Title TQM, the female principle, and social change : the importance of principled implementation Degree PhD Department Public Administration and Public Affairs Advisory Committee
Advisor Name Title White, Orion F. Jr. Committee Chair Dudley, Larkin S. Committee Member McSwain, Cynthia J. Committee Member Terry, Larry D. Committee Member Wolf, James F. Committee Member Keywords
- Sex differences (Psychology)
- Total quality management
- Industrial sociology
Date of Defense 1993-07-05 Availability restricted Abstract
W. Edwards Deming/s management philosophy of continuous improvement, TQM, has gained attention in the public and private sectors as a means of resolving the "crisis" in modern American organizations. TQM's effectiveness is dependent on its principled implementation. As an imbalanced perspective, the hyper-rational masculine conventional management wisdom has thwarted real organizational innovations by limiting methods, techniques, and actions to its frame of assumptions. A radically different set of assumptions or world view, the feminine perspective, is needed to provide balance and to create the possibility of true innovation that can lead to resolution of the crisis faced by American organizations.
Jungian psychoanalytic understanding of psyche structure, development, and the dynamics of repression provide the theoretical framework for understanding the importance of a principled implementation of TQM. This principled implementation will avert an masculine warping of TQM and will provide a means of balance between the masculine and feminine principles. Critical analysis of documentation and literature reveals clear evidence of TQM's congruence with the feminine principle and its potential for radical change in organizations and society.
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