Title page for ETD etd-12012003-145044


Type of Document Dissertation
Author McCreary, Samuel Michael
Author's Email Address smccrear@vt.edu
URN etd-12012003-145044
Title The Expanded Civic Space of E-Government: Where the State and Citizen Interact Digitally
Degree PhD
Department Public Administration and Public Affairs
Advisory Committee
Advisor Name Title
Goodsell, Charles T. Committee Chair
Dickey, John W. Committee Member
Kronenberg, Philip S. Committee Member
Rees, Joseph V. Committee Member
Wamsley, Gary L. Committee Member
Keywords
  • administrative discretion
  • architecture
  • privatization
  • values
  • e-government
  • civic space
  • public encounter
Date of Defense 2003-11-20
Availability unrestricted
Abstract
This dissertation explores both the evolving nature of the public encounter--where state and citizen meet--and the virtual civic space in which the meeting occurs through an examination of selected state and federal web sites. The examination uses multiple qualitative measures and an architectural perspective to bridge the gap between traditional physical-space based government and the virtual-space of e-government. The research focuses on identifying salient e-government issues and explicating their implications for public encounters, public administration practitioners and scholars, and traditional government institutions. The implications of e-government on the exercise of administrative discretion, the digital divide, and policy making are explored. Select prescriptions are offered for public administration education, practitioners and scholars.

E-government architecture is conceptualized along two dimensions: the normative and the aesthetic. The normative dimension refers to the extent to which certain key norms or values are fulfilled or emphasized in web site architecture while the aesthetic dimension refers to whether certain technical features of what is considered good message design or high message quality are present. The normative tradition of public administration in combination with prior e-government research is used to construct evaluation criteria for assessing latent public values contained in government web site features and content. Information architecture, information presentation, and instructional message design literature are used to construct aesthetic criteria for determining the message character of web sites. Focus groups and a survey questionnaire are used to both challenge and triangulate the web site data analysis.

An argument is made for eliminating the distinction or dichotomy between the two modes of government action--traditional and that of e-government. A unification of the two is proposed as part of an overall strategy for addressing the restructuring and reorganization of extant institutional arrangements necessary to support an integrated approach to e-government and traditional service delivery. Caution is urged with respect to proposals for embedding government services and information within existing commercial and entertainment web sites lest democratic values be subordinated to financial interests.

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  Abstract.pdf 63.05 Kb 00:00:17 00:00:09 00:00:07 00:00:03 < 00:00:01
  Acknowledgments.pdf 59.64 Kb 00:00:16 00:00:08 00:00:07 00:00:03 < 00:00:01
  AppendixA.pdf 90.34 Kb 00:00:25 00:00:12 00:00:11 00:00:05 < 00:00:01
  AppendixB.pdf 66.63 Kb 00:00:18 00:00:09 00:00:08 00:00:04 < 00:00:01
  AppendixC.pdf 159.61 Kb 00:00:44 00:00:22 00:00:19 00:00:09 < 00:00:01
  AppendixD.pdf 222.61 Kb 00:01:01 00:00:31 00:00:27 00:00:13 00:00:01
  AppendixE.pdf 294.60 Kb 00:01:21 00:00:42 00:00:36 00:00:18 00:00:01
  AppendixF.pdf 332.79 Kb 00:01:32 00:00:47 00:00:41 00:00:20 00:00:01
  AppendixG.pdf 390.88 Kb 00:01:48 00:00:55 00:00:48 00:00:24 00:00:02
  AppendixH.pdf 447.19 Kb 00:02:04 00:01:03 00:00:55 00:00:27 00:00:02
  AppendixI.pdf 83.85 Kb 00:00:23 00:00:11 00:00:10 00:00:05 < 00:00:01
  AppendixJ.pdf 89.60 Kb 00:00:24 00:00:12 00:00:11 00:00:05 < 00:00:01
  AppendixK.pdf 88.48 Kb 00:00:24 00:00:12 00:00:11 00:00:05 < 00:00:01
  ChapterFive.pdf 215.22 Kb 00:00:59 00:00:30 00:00:26 00:00:13 00:00:01
  ChapterFour.pdf 764.61 Kb 00:03:32 00:01:49 00:01:35 00:00:47 00:00:04
  ChapterOne.pdf 229.16 Kb 00:01:03 00:00:32 00:00:28 00:00:14 00:00:01
  ChapterSix.pdf 183.40 Kb 00:00:50 00:00:26 00:00:22 00:00:11 < 00:00:01
  ChapterThree.pdf 347.83 Kb 00:01:36 00:00:49 00:00:43 00:00:21 00:00:01
  ChapterTwo.pdf 276.27 Kb 00:01:16 00:00:39 00:00:34 00:00:17 00:00:01
  Dedication.pdf 36.94 Kb 00:00:10 00:00:05 00:00:04 00:00:02 < 00:00:01
  List_of_Objects.pdf 79.83 Kb 00:00:22 00:00:11 00:00:09 00:00:04 < 00:00:01
  Reference_List.pdf 165.57 Kb 00:00:45 00:00:23 00:00:20 00:00:10 < 00:00:01
  Table_of_Contents.pdf 129.61 Kb 00:00:36 00:00:18 00:00:16 00:00:08 < 00:00:01
  Title_Page.pdf 73.23 Kb 00:00:20 00:00:10 00:00:09 00:00:04 < 00:00:01
  Vitae.pdf 177.54 Kb 00:00:49 00:00:25 00:00:22 00:00:11 < 00:00:01

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