Title page for ETD etd-12172008-173123


Type of Document Master's Thesis
Author Fife, Cynthia Michelle
URN etd-12172008-173123
Title A Social-Cognitive Assessment of Organizational Citizenship Behavior
Degree Master of Science
Department Psychology
Advisory Committee
Advisor Name Title
Geller, E. Scott Committee Chair
Deater-Deckard, Kirby Committee Member
Foti, Roseanne J. Committee Member
Harrison, Patti L. Kelly Committee Member
Keywords
  • assessment
  • equity sensitivity
  • social-cognitive theory
  • OCB
Date of Defense 2008-12-15
Availability unrestricted
Abstract
Organizational citizenship behavior (OCB) is essential to the smooth functioning of organizations. A vast amount of research examining OCB has established the benefits of such behavior to businesses. In addition, individual- and organizational-level antecedents of citizenship behavior have been widely studied and well established. However, a sound assessment of OCB, which acknowledges the true social cognitive nature of the phenomenon, is yet to be developed. The purpose of this study is two-fold: First, this study seeks to develop a reliable, accurate measure of OCB. Second, this study utilizes the newly developed measure to determine how personal characteristics and situational influences interact to produce helping behavior. More specifically, this study explores how equity sensitivity, locus of control, self-esteem, and affectivity determine whether an employee engages in helping behavior. Further, the current study examines whether situation cue strength moderates the relationship between the aforementioned personality characteristics and an employee’s decision to engage in helping behavior.
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