Title page for ETD etd-62297-143355


Type of Document Dissertation
Author Bezold, Maureen P. Jr.
Author's Email Address
URN etd-62297-143355
Title Crisis Management in the Delivery of Women's Reproductive Health Care: Responding to Social Activism
Degree PhD
Department Management
Advisory Committee
Advisor Name Title
Hatfield, Donald E.
Ozanne, Julie L.
Stephens, Carroll U.
Weaver, Pamela A.
Wokutch, Richard E. Committee Chair
Keywords
  • isomorphic pressures
  • social activism
  • crisis management
Date of Defense 1997-03-28
Availability unrestricted
Abstract
This research extends work done in business and society by employing

institutional theory to examine organizational responses to social activism. This work

examines how womens' reproductive healthcare facilities have responded to anti-abortion

activism. Institutional theory, coupled with the crisis management literature,

was used to develop a set of hypotheses. Survey data indicate that rather than

conforming to pressures by anti-abortion activists, facilities develop features that

actively resist the pressures exerted by this stakeholder group. The work extends

research in corporate social performance by pointing out that crisis management can

be subsumed under stakeholder management. The work also contributes to the crisis

management literature by providing a theoretical base for that work and moves the

focus of the work from product/process failures in large organizations to social crises

faced by small organizations. It also extends research in institutional theory by

expanding the way in researchers conceive of coercive pressures.

Files
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