Type of Document Dissertation Author Valero, Carlos Alberto URN etd-65916251972550 Title Applications of Qualitative and Quantitative Techniques of Management in Administrative/Academic Decision-Making in Institutions of Higher Education in Virginia. Degree PhD Department Education Advisory Committee
Advisor Name Title Dickey, John W. Hereford, Karl T. Parks, David J. Parson, Stephen R. Creamer, Donald G. Committee Chair Keywords
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Date of Defense 1997-02-04 Availability unrestricted Abstract The purpose of this study was to examine the status and extent to which
administrators of colleges and universities in the state of Virginia apply
qualitative and quantitative techniques of management in planning, directing,
reporting, and controlling activities for enhancing their administrative and
academic decision-making capability. The study was directed to the top and
operative organizational levels in two categories of administrators (nonacademic
and academic) to determine the types of managerial techniques used, degrees of
familiarity with these techniques, frequency of use, managerial benefits and
constraints, and individual and organizational factors involved in using such
techniques. The qualitative and quantitative techniques were selected from
diverse sources of related literature. The study followed guidelines of
exploratory and descriptive research. Data were collected through a
questionnaire mailed to 288 administrators of twelve randomly selected colleges
and universities in Virginia. The study was limited to institutions granting at least
a four-year baccalaureate degree and having a total enrollment of at least 1,000
students. Data were analyzed using descriptive statistics and factorial analysis of
variance to describe administrators1 decision-making capability in terms of the
extent of utilization of the selected techniques. Based upon a 55 percent response
rate, the findings show that administrators have moderate knowledge about the
techniques and their extent of use is fairly low. No significant statistical
differences in the degree of familiarity and extent of use with various
management techniques (qualitative and quantitative) either by category of
administrator assignment (nonacademic and academic) and by level or type of
administrator (executive and operative) was found. The most reported techniques
related to familiarity and extent of use were Brainstorming, Checklists,
Benchmarking and Cost-Benefit Analysis. Respondents positively use and
perceive the value of qualitative techniques more favorably than the quantitative
techniques for decision-making. Results of this study may be of benefit to both
practitioners and academicians. Based upon this study1s findings, practical
implications are discussed. Limitations and suggestions also are made for future
research into this topic.
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