Roanoke Times
Copyright (c) 1995, Landmark Communications, Inc.
DATE: SUNDAY, March 20, 1994 TAG: 9404140147
SECTION: TODAY'S HOME PAGE: 22 EDITION: METRO
SOURCE: BILL SMITH Chairman of the Roanoke Regional Remodelors Council
DATELINE: LENGTH: Medium
Many factors other than price need to be considered before the best contractor for the specific project is found.
A common tactic is to solicit three remodelers for bids. The homeowner will often throw out the high and the low, and take the middle, confident he's minimized his risk by dropping both extremes. Price drives the selection. As an afterthought, the homeowner may or may not check the remodeler's reputation, references and insurance and licensing documentation.
No job interview begins by negotiating salary, and hiring a contractor should be no different. Before you get to compensation, you want to be sure you have a qualified applicant.
One of the first things to check is references. It's important that you talk with people who have hired the remodeler to do jobs similar to yours. A beautifully remodeled kitchen or bath sheds little light on the remodeler's ability to add a second story to your home. You'll want to ask the references if they had any problems with the quality, payment schedule, employees or completion time. The most telltale question you can ask a reference is, "Would you hire this contractor again?" Some people will be hesitant to make negative comments, but the enthusiasm with which this question is answered can usually tell you everything you need to know.
After you've talked with the references, take a look at the work. Check the quality of the craftsmanship and materials, overall aesthetics and creativity, and how the projects blends in with the rest of the house.
Also, verify the remodeler's licensing (if required in the state) and insurance. If you hire a remodeler who doesn't carry workers comp and one of his employees falls off your roof, you could be liable for the medical bills and lost wages.
One indication of a professional remodeler are membership in a national trade association such as the National Association of Home Builders (NAHB) Remodelors Council. A fly-by-night con artist is not going to leave a paper trail by joining a professional trade association.
Another indication of professionalism is the type of warranty offered. Most remodelers offer some sort of a warranty. But remember, a warranty is only as good as the company backing it. Ask if the remodeler carries any type of third-party guarantee such as the ones offered by Home Owners Warranty (HOW) Corp.
As with most job applicants the decision may very well come down to feeling comfortable with the remodeler and being able to communicate. The remodeler will be spending many hours in your home, so it's important you feel comfortable with him from the outset. You should be able to work together combining your ideas and his expertise to turn the vision into a final product.
When you are purchasing a new car, you're purchasing a product and can see what it looks like, and test drive it to see how it feels. With a remodeling project, you're purchasing a concept and don't see the finished product until well after the contract is signed.
This is the reason why bid shopping works for automobiles but not for remodeling projects. You can ask three dealers to price a specific make and model car, and be fairly certain you are comparing like products. But with remodeling, the products could differ significantly. There can be many reasons for a lowball bid including shoddy materials, poor craftsmanship, inadequate safety precautions, and lack of insurance and licensing. Or if you're lucky, the bid may just be from an inexperienced remodeler who's never done a job like yours before.
When you've selected a remodeler to ask for a bid, make sure the bid and eventual contract are as thorough as possible including material brand names and models, cost, payment schedule, procedure for change orders and completion date.
If you like the contractor and are confident with his work, but he comes in with a bid that's beyond your budget, all hope is not lost. Ask him what can be scaled down to meet you budget.
Quality is never cheap and good research may seem like a headache. But see what an expensive headache really is by having a lowball bidder take the roof off your house, disconnect the plumbing and leave no forwarding address as he skips out on the final payment.
The NAHB Remodelors Council offers a free eight-page pamphlet with more information called "How To Choose A Remodeler Who's On The Level". It's available by sending a stamped self addressed business envelope to the Roanoke Regional HBA, 1626 Apperson Drive, Salem, Va. 24153.
by CNB