THE VIRGINIAN-PILOT
Copyright (c) 1995, Landmark Communications, Inc.
DATE: Monday, January 9, 1995 TAG: 9501090045
SECTION: FRONT PAGE: A5 EDITION: FINAL
SOURCE: ASSOCIATED PRESS
DATELINE: PORTLAND, ORE. LENGTH: Short : 31 lines
Hewlett-Packard Co. has discovered that 1.5 million of its popular computer printers are flawed and plans to distribute fix-it kits to correct the problem, The Sunday Oregonian reported.
The company discovered that its inkjet printers made in Vancouver, Wash., between June 1993 and March 1994 sometimes fail to grab the top sheet of paper in their feeder trays.
The Palo Alto, Calif.-based company will send roller-repair kits immediately to all registered owners of affected printers and will ask everyone else to call for the kit.
The 1.5 million printers are about 10 percent of all of HP's inkjets, the company said. The problem was traced to rollers that become slick with age.
The kits include a device with abrasive pads. The rollers are restored once they are run back and forth over the pads for about 20 minutes, the company said.
Customers can request a kit by calling: (800) 656-2324.
KEYWORDS: RECALL by CNB