THE VIRGINIAN-PILOT
Copyright (c) 1995, Landmark Communications, Inc.
DATE: Wednesday, March 8, 1995 TAG: 9503080234
SECTION: VIRGINIA BEACH BEACON PAGE: 05 EDITION: FINAL
SOURCE: STAFF REPORT
LENGTH: Short : 33 lines
Call it a ``Mickey Mouse degree'' if you like, but when it comes to quality management schools of thought many would argue that Walt Disney wrote the book on the subject.
Virginia Beach city officials think enough of the Florida-based enterprise that they've invited Disney University to be the keynote participant in ``Community Quality Day II.''
Scheduled March 16 at the Holiday Inn Executive Center, the second annual event is designed to involve citizens, businesses, and city and school employees in the city's ``Total Quality Management'' movement.
This year's program will focus on ``Creating a Customer Friendly City.'' Registration for the daylong sessions has already sold out with about 500 participants, who will hear Disney professionals discuss what it takes to provide quality management and customer service.
Because of the demand, the city has added a special 4 p.m. session on ``Service - Disney Style.'' The 90-minute seminar is targeted to anyone involved with direct customer contact in their day-to-day work.
Openings for that single session are still available, although they are limited. The cost is $39.
To register, contact Janet Dowdy at 563-1100 or Marlene Hager at 427-8683. by CNB