THE VIRGINIAN-PILOT 
              Copyright (c) 1997, Landmark Communications, Inc.

DATE: Thursday, January 30, 1997            TAG: 9701300571
SECTION: FRONT                   PAGE: A1   EDITION: FINAL 
                                            LENGTH:   28 lines

ABOUT THE REFUNDS [AMERICA ONLNE]

Customers enrolled in the service during December and/or January.

USAGE GUIDELINES

Customers connected for:

Less than two hours will get $19.95 refund for each affected

month.

Less than eight hours will receive 50 percent refunds.

More than eight hours' usage but less than 15 will receive 25

percent refunds.

Preliminary contacts:

Refunds can be requested through a state attorney general's

office or from AOL directly at 1-800-827-6364.

Customers may request one month's free service in lieu of payment

by writing to AOL at P.O. Box 1600, Odgen, Utah 84401.

Customers seeking to cancel may fax AOL at 1-801-622-7469.

KEYWORDS: AMERICA ONLINE REFUND INTERNET