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Viewing Results for VHP: User Satisfaction Assessment

Virginia Heritage Union Database of EAD Finding Aids in VIVA


1. How did you find the Virginia Heritage Project (VHP) site?
Select all that apply.

33.33%\% 1a. Through an Internet search engine (e.g., Google, Yahoo, etc.) (8/24 responses)
33.33%\% 1c. Through a VHP institution's web site (See 1c below.) (8/24 responses)
16.67%\% 1d. From the VIVA homepage (4/24 responses)
16.67%\% 1b. Through a VHP institution's library catalog (See 1b below.) (4/24 responses)
72.41% of the people who took this survey
(21 / 29) answered this question.


1a. If you selected 1b above, which institution's library catalog did you use?

0%\% Virginia State University (0/5 responses)
0%\% Virginia Polytechnic Institute and State University (0/5 responses)
0%\% Virginia Military Institute (0/5 responses)
0%\% Virginia Historical Society (0/5 responses)
80%\% University of Virginia (4/5 responses)
0%\% Virginia Commonwealth University (0/5 responses)
0%\% Library of Virginia (0/5 responses)
0%\% Old Dominion University (0/5 responses)
0%\% George Mason University (0/5 responses)
20%\% College of William and Mary (1/5 responses)
17.24% of the people who took this survey
(5 / 29) answered this question.


1b. If you selected 1c above, from which institution's web site did you find the VHP?

0%\% Virginia State University (0/8 responses)
25%\% Virginia Polytechnic Institute and State University (2/8 responses)
0%\% Virginia Military Institute (0/8 responses)
0%\% Virginia Commonwealth University (0/8 responses)
62.5%\% University of Virginia (5/8 responses)
0%\% Old Dominion University (0/8 responses)
0%\% Library of Virginia (0/8 responses)
0%\% George Mason University (0/8 responses)
12.5%\% Washington and Lee University (1/8 responses)
0%\% College of William and Mary (0/8 responses)
27.59% of the people who took this survey
(8 / 29) answered this question.


1c. Please specify if you found the VHP site another way.

Text Responses (10 for this question)
"Archives Listserv"
"Email from a fellow genealogical researcher"
"information from UVA librarian"
"Link emailed to me by a colleague."
"listserv"
"Mentioned on the EAD listserv"
"reference from special collections librarian at William and Mary"
"through EAD list serve"
"Through the Archivist listserve"
"vhp site"

2. Were you looking for something specific in the Virginia Heritage union database?

32.14%\% No (9/28 responses)
67.86%\% Yes (19/28 responses)
96.55% of the people who took this survey
(28 / 29) answered this question.


2a. If yes, did you find it?

35%\% No (7/20 responses)
65%\% Yes (13/20 responses)
68.97% of the people who took this survey
(20 / 29) answered this question.


2b. Please describe your findings.

Text Responses (11 for this question)
"Diary pertaining to the Battle of Yorktown"
"found papers of Sir Fitzroy MacLean searching under Scottish"
"I searched for McGavock related materials"
"I used the term "negro" and found some material I did not have knowledge of."
"Katherine Gentry Bushman Papers"
"Leroy Hodges papers finding aid"
"My ancesters"
"Papers of WWI nurse - Powhatan (Polly) Stone"
"Searching for genealogical information on Wright families in the 18th & 19th centuries."
"slavery in virginia"
"some documents about colonialism"


2c. If no, did you find other useful information?

58.33%\% Yes (7/12 responses)
41.67%\% No (5/12 responses)
41.38% of the people who took this survey
(12 / 29) answered this question.


2d. Please describe the other useful information you found.

Text Responses (9 for this question)
"Everything is 'useful' since I love Civil War history"
"family-related documents"
"found names of the family who employed my ancesters and would like to read their family papers Rives of albermarle county VA."
"general idea of what kins of collections are available from particular institutions"
"I continued to search terms that let me see that VT Spec has material I was not aware of."
"I found information that would help direct my focus in researching my lost family history. I was able to get an idea of where not to look for leads more so than where to find information which will save me much otherwise wasted time. Thank you."
"links"
"photos of my relatives and actual handwriting!"
"some theses for my project. and articles..."

3. Is the VHP search page well organized and easily understood?

17.86%\% No (5/28 responses)
82.14%\% Yes (23/28 responses)
96.55% of the people who took this survey
(28 / 29) answered this question.


3a. Comments on the VHP search page.

Text Responses (12 for this question)
"clear and concise instructions. Presumably searching can be carried out on related spellings"
"entry of the surname 'tupper' resulted in links to titles of MS. collections, with no way to search the collections themselves."
"fast thorough and efficient"
"Great"
"I got stuck on the step where I needed to click on complete guide or a part of the guide; maybe those links could be put at the bottom of the page that comes up with a guide record. Also, it wasn't clear on the browser when the complete guide had appeared, and when I was still just accessing the title page"
"I guess that it was just my dumbness when I at first overlooked the way you could click on the link to bring up the entire overview of the material in the files."
"I have been trying to find how to browse the accessions numbers at UVA Special Collections which I used to be able to do. I can't figure out how to do it anymore. Other searches are easier, though I still need to browse the accessions numbers."
"It's good to find what you want, but now I can't figure out 'where' the papers are housed. I'll continue on."
"itis well organized"
"Outstanding resource. You may want to offer a search method which limits by dates, if possible."
"Very well done. I have already shown two patrons and two student workers how it works. It will be great to show researchers who come in."
"would like to know how I can read or obtain these family papers"

4. Is there technical language that you did not understand or that was not clearly explained?

92.59%\% No (25/27 responses)
7.41%\% Yes (2/27 responses)
93.1% of the people who took this survey
(27 / 29) answered this question.


4a. Comments on the language used with the VHP search page.

Text Responses (2 for this question)
"Easy for me to understand"
"My only quibble with language is using "components" for the container lists--this sounds more technical than it needs to be."

5. Did you find the VHP web site easy to navigate?

11.54%\% No (3/26 responses)
88.46%\% Yes (23/26 responses)
89.66% of the people who took this survey
(26 / 29) answered this question.


5a. Comments on the navigability of the VHP web site.

Text Responses (6 for this question)
"after I played with it."
"Once I found what I was looking for, it wasn't clear how to get back to the 'overall' categories or home page."
"Once you are into a guide, you can't back up to the list of search results without using the back button--and going through all the sections you've been in again. Being able to back up to a search list is a standard online catalog feature and it should be included here."
"Quick, easy"
"reasonably so"
"seems to be clear and well thought out. Sidebar was always visible so that you could return to home site if you got lost."

6. How effective is the presentation of information?

3.7%\% Not effective (1/27 responses)
29.63%\% So so (8/27 responses)
66.67%\% Very effective (18/27 responses)
93.1% of the people who took this survey
(27 / 29) answered this question.


6a. Comments on the presentation of information on the VHP web site.

Text Responses (8 for this question)
"A clearer explanation of what is being searched, and at which level, would be helpful."
"I am impressed with the presentation"
"I like the header that presents link options and the title/call number for the finding aid currently on view. However, the blue headings in the finding aids themselves are hard to distinguish from the plain black text."
"Probably it is useful and practical, although, from a aesthetic point of view, it is not suggestive"
"very impressive visually and clear, identifiable screens"
"Very nicely presented. I did end up Selecting All and copying to my Word document for later reference. You might consider offering it in a pdf or other printable format."
"very orderly"
"when accessing the summary of a document, it would help if the screen directly proceeded to the "complete guide" -- the title page that it currently starts at is not useful enough."

7. Did you find the VHP union database easy to search?

23.08%\% No (6/26 responses)
76.92%\% Yes (20/26 responses)
89.66% of the people who took this survey
(26 / 29) answered this question.


7a. Comments on the searchability of the VHP union database.

Text Responses (7 for this question)
"Although the "find in text" is useful, it is annoying to have to retype the search terms. Also, it might be better to end up on the "complete Guide" page rather than just the title page--those not familiar with finding aids or with the way finding aids look in EAD might be confused or slowed down."
"good"
"However, having a list of preliminary categories/pulldown menus would have improved the experience for a novice."
"I am not certain that I was performing the search correctly."
"I finally found things I was looking for."
"No, I originally put in "Katherine Bushman Papers" and didn't find anything; so I put in only "Bushman" and that worked. I would have assumed my original request would have looked for all of those words in the description/title, but not necessarily in that order."
"See above"

8. Did you use any of the search options?

64%\% Yes (16/25 responses)
36%\% No (9/25 responses)
86.21% of the people who took this survey
(25 / 29) answered this question.


8a. If yes, select all that apply:

0%\% Not followed by (0/63 responses)
1.59%\% Not near (1/63 responses)
1.59%\% Followed by (1/63 responses)
3.17%\% Near (2/63 responses)
4.76%\% Limit by institution (3/63 responses)
0%\% Bibliographic Header only (0/63 responses)
1.59%\% Limit by title (1/63 responses)
4.76%\% Administrative Info (3/63 responses)
11.11%\% Collection Components (7/63 responses)
7.94%\% Collection Organization Info (5/63 responses)
12.7%\% Biographical/Historical Info (8/63 responses)
15.87%\% Descriptive Summary (10/63 responses)
11.11%\% Scope/Content Info (7/63 responses)
23.81%\% Full Text (15/63 responses)
58.62% of the people who took this survey
(17 / 29) answered this question.

9. Did you use the link to the help file "Using the Virginia Heritage Database" ?

73.08%\% No (19/26 responses)
26.92%\% Yes (7/26 responses)
89.66% of the people who took this survey
(26 / 29) answered this question.


9a. Is there adequate searching assistance available?

88.89%\% Yes (16/18 responses)
11.11%\% No (2/18 responses)
62.07% of the people who took this survey
(18 / 29) answered this question.


9b. Were enough examples provided in the help file?

16.67%\% No (2/12 responses)
83.33%\% Yes (10/12 responses)
41.38% of the people who took this survey
(12 / 29) answered this question.


9c. Comments on and suggestions about improving the help file:

Text Responses (1 for this question)
"make language clear esp. for novice comp. users"

10. Did you find resources in VHP that you did not find using other reference tools?

50%\% No (10/20 responses)
50%\% Yes (10/20 responses)
68.97% of the people who took this survey
(20 / 29) answered this question.


10a. Comments about the resources in VHP not found elsewhere.

Text Responses (7 for this question)
"collections gathered by the project are sometimes samll, and, therefore, they cannot be found easily"
"comments"
"finding aids!"
"It gave me a much better idea as to the information which would be a waste of time to persue."
"Not applicable"
"not sure when I entered VHP"
"This is the best."

11. After using the VHP, would you be likely to start your next research project by searching it first?

28.57%\% No (6/21 responses)
71.43%\% Yes (15/21 responses)
72.41% of the people who took this survey
(21 / 29) answered this question.


11a. Comments about starting your next research project wtih the VHP.

Text Responses (4 for this question)
"But I have bookmarked the site for future reference."
"I have just begun to search my African American roots in that area and have found VHP helpful and will start here again"
"I will be coming here first. It has kept me up until after 1:00am."
"Only if I thought there was information regarding a subject specific to Virginia."

12. After locating information in the VHP, did you
Select all that apply.

16.67%\% Other (2/12 responses)
16.67%\% Request copies (2/12 responses)
25%\% Contact the institution for additional information (3/12 responses)
41.67%\% Visit the physical archive (5/12 responses)
34.48% of the people who took this survey
(10 / 29) answered this question.


12a. Please describe other results from locating information in the VHP.

Text Responses (4 for this question)
"bookmarked information"
"I will probably be doing all of the above but I just started with my first time being tonight."
"Will be visiting in the Spring/Summer."
"Will possibly contact the archives for more information."

13. Would the following additions to VHP improve its usability?
Select all that apply.

8.33%\% Other (3/36 responses)
47.22%\% Transcripts (17/36 responses)
44.44%\% Digital images (16/36 responses)
72.41% of the people who took this survey
(21 / 29) answered this question.


13a. Please specify what could be added to the VHP to improve it usability?

Text Responses (6 for this question)
"As suggested above, allow searching by date ranges."
"just keep the info coming. A great job."
"Make more documents available online."
"Maybe a deeper description, in some cases"
"more finding aids"
"Would absolutely love the digital images. I have used some of your other digital collections and they are great! Thank you so much!"

14. Which of the following would influence your decision to use the VHP in the future?
Select all that apply.

16.09%\% Reliability of finding aids (14/87 responses)
21.84%\% Ability to search across collections/repositories (19/87 responses)
11.49%\% Reduced cost of travel (10/87 responses)
20.69%\% Comprehensive coverage (18/87 responses)
12.64%\% Authenticity of materials (11/87 responses)
17.24%\% Speed of access (15/87 responses)
86.21% of the people who took this survey
(25 / 29) answered this question.


14a. What else might influence your decision to use the VHP?

Text Responses (2 for this question)
"Quick information about some of the manuscripts held at VT Spec"
"See coment below (#15)"

15. Please provide any additional comments about the Virginia Heritage Project.

Text Responses (6 for this question)
"Great job!"
"Great job. Congratulations!"
"I feel envies of the quality of the project. Really, it is sound, well planned and managed. Congratulations. My only disgust is I cannot be a developer in the project"
"More attention needs to be given in the area of genealogy to the African Americans whose past and true identity has been stolen from them. All genealogy programs and resources are aimed at everyone else who should have no problem tracing their lineage."
"Thank you!"
"wonderful help to researchers"

DEMOGRAPHICS

16. Are you a
Select all that apply.

16.67%\% Other, please specify (6/36 responses)
16.67%\% Librarian or archivist (i.e., intermediary helping a user) (6/36 responses)
2.78%\% Secondary school teacher (e.g., middle, junior, senior high school) (1/36 responses)
36.11%\% Independent researcher (e.g., historian genealogist, author, etc.) (13/36 responses)
2.78%\% Faculty (1/36 responses)
11.11%\% Graduate college student (4/36 responses)
2.78%\% Secondary school student (middle, junior, or senior high school) (1/36 responses)
11.11%\% Undergraduate collect student (4/36 responses)
100% of the people who took this survey
(29 / 29) answered this question.

Other Responses (6 for this question)
"a lost black man searching for his roots."
"DLA assistant"
"other"( 3 ) responses
"relative of William Cabell"

17. Institutional affiliation

Text Responses (14 for this question)
"Cartagena City Council"
"Center for Popular Music"
"none"
"Northwestern University"
"Scottish Archive Network"
"University of Montana"
"University of North Texas"
"university of virginia"
"USDA"
"uva"
"VCU"
"Virginia Tech"
"VT"
"William and Mary"

18. Age

3.57%\% >65 (1/28 responses)
42.86%\% 46-65 (12/28 responses)
35.71%\% 26-45 (10/28 responses)
17.86%\% 19-25 (5/28 responses)
0%\% <19 (0/28 responses)
96.55% of the people who took this survey
(28 / 29) answered this question.

19. Gender

64.29%\% Female (18/28 responses)
35.71%\% Male (10/28 responses)
96.55% of the people who took this survey
(28 / 29) answered this question.


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Generated at 05:08 pm on Monday, October 26th, 2015