The Special Collections Department had a terrific year! So much was accomplished due to a knowledgeable staff who provide excellent user services. They developed an exceptional number of new Web sites that greatly increased the awareness of the Internet community, both local and remote, to the unique resources available through University Libraries. They accepted the challenge of learning to prepare Web pages while not relinquishing their other responsibilities, including collection, development, management, and processing; traditional outreach such as exhibits and presentations; and direct user services. The four key staff spent nearly 2000 hours at the Reference Desk and responded to an ever increasing number of e-mail messages generated by the new Web sites, in addition to the traditional postal, phone, and walk-in references queries.